Robert Fales

Robert’s journey to Pendleton began in 1995, when he helped his grandparents move to the area during a stopover on his way to college. Little did he know, that visit would spark a lifelong connection to the Pacific Northwest. After 25 years of adventure—including a successful career in the California Bay Area and time spent living in the Middle East—Robert returned to the States and made Pendleton his home, joining much of his family already rooted there.

In 2017, Robert launched Robert Alan Property Management. The inspiration? A confrontation with a previous employer about accounting irregularities and missing tenant and owner funds. The employer’s dismissive challenge—“If you don’t like how I run my business, start your own!”—was all the motivation Robert needed. Three days later, he did exactly that.

Before founding RAPM, Robert spent 12 years in accounting and finance for the Bay Area startup industry and five years abroad as a Training Consultant in the Middle East. These experiences shaped his leadership style and commitment to integrity, transparency, and innovation.

Robert’s passion for being an engaged member of the Pendleton community runs deep. He takes pride in building strong relationships with property owners, tenants, and neighbors alike. His goal isn’t just to manage properties—it’s to contribute to a thriving community where everyone feels supported and valued.

Starting Robert Alan Property Management, he says, was the best decision of his life. It’s not just a business—it’s a passion project that has allowed him to build something meaningful alongside a talented team he’s incredibly proud of.

With over seven years of experience in customer service, Katie Phillips became part of the Robert Alan Property Management family in June 2022 as a Tenant Liaison. Her enthusiasm for helping others and her drive to deliver exceptional tenant support quickly earned her a promotion to Branch Manager in Pendleton.

Katie is passionate about building meaningful connections with tenants and ensuring their needs are met with care and professionalism. She’s eager to continue growing her expertise in property management, with a long-term goal of opening her own branch within the company.

Outside of work, Katie enjoys losing herself in a great book or perfecting her latest baking creations.

Tracy Wright joined Robert Alan Property Management in July 2022, relocating from Texas to serve as Pendleton Branch Manager. Her expertise and dedication quickly led to her promotion to Finance and Operations Director, where she now plays a pivotal role in shaping the company’s financial strategy and operational efficiency.

With more than 30 years of experience in accounting and business, Tracy holds a BA in Accounting and an MBA from UTSA. Her impressive career includes working with several high-profile corporations across a range of accounting disciplines.

Tracy enjoys the pace of small-town living and is a devoted animal lover. She shares her home with two beloved cats adopted from PAWS and continues to serve as “Mommy” to our fearless security manager, Samantha. In her free time, she loves crafting, diving into a good book, and dreaming about future horseback riding adventures.

As Finance and Operations Director, Tracy remains focused on driving success and innovation while ensuring the continued growth of Robert Alan Property Management.

Mike joined Robert Alan Property Management in early 2021, bringing over 12 years of experience in New England construction. His impressive resume includes work with firms like MCCI-NH Inc. and Natural Playgrounds, Inc., where he contributed to a range of projects—from restoring the historic Amoskeag Mill complex to constructing universities, food service facilities, medical buildings, residential homes, and commercial spaces.

With a diverse portfolio of architectural design, building engineering, and product systems expertise, Mike is a vital part of the team, tackling challenges with creativity and precision.

Outside of work, Mike is an extreme sports enthusiast who thrives on adrenaline and adventure. For him, there’s no better feeling than turning ambitious dreams into reality through hard work and dedication.

Autumn Lilly is the Sales and Marketing Director at Robert Alan Services. With a decade of experience at MedDocs in Israel, where she started her career as an in-house copywriter, Autumn brings a wealth of knowledge and a passion for crafting customer-centric stories.

Having worked with top industry leaders, she specializes in understanding customer needs and turning those insights into compelling narratives that resonate with target audiences and drive results. Autumn is dedicated to shaping innovative concepts into tangible market realities that connect brands to their customers.

Autumn is a proud member of both the Navajo and Laguna Pueblo Tribes and holds a BA in Philosophy, which influences her approach to problem-solving and creative thinking in her work.

Her commitment to social justice has also taken her beyond the office, with time spent meeting with organizations such as UNICEF and other NGOs in Haiti, where she’s seen firsthand the power of global collaboration. This experience has deeply shaped her work at Robert Alan, where she focuses on inclusivity and community building.

In her free time, Autumn enjoys yoga and is a voracious reader. She’s also a Wing Chun practitioner and instructor, a novice weaver, and loves to travel!

Thomas Martin is the newest member of our team, bringing a wealth of writing experience from his work across various genres and industries. Based in Western Oregon, Thomas has a passion for storytelling and a deep understanding of how to connect with readers through engaging, clear content.

When he's not writing, Thomas enjoys exploring the great outdoors, hiking trails, and indulging in his passion for wildlife photography. His love for nature and his surroundings infuse his writing with a unique perspective that resonates with his audience.

With a sharp eye for detail and a talent for transforming complex ideas into accessible prose, Thomas is our go-to expert for creating authoritative and engaging content.

Meet Samantha, the office's head of security and the "goodest good girl" around! She takes her role very seriously, sniffing out both treats and suspicious characters with equal enthusiasm.

With her tail-wagging charm and fierce bark, Samantha keeps the office safe from any pesky squirrels and the occasional delivery person. When she’s not on patrol, you’ll find her napping on the couch, dreaming of a world where belly rubs never end.

Trust this "fur-ocious" pup to keep the premises secure and bring a smile to everyone who crosses her path! 🐾