We understand that managing your property, finding a new home, or understanding your responsibilities as a new tenant, can sometimes be overwhelming and confusing, so we've created this page to help answer some of your most common questions.
Please get in touch if you need any more help.
A: Our property management company offers a comprehensive range of services, including property marketing, tenant screening, rent collection, maintenance and repairs coordination, lease agreements, financial reporting, and regular property inspections.
A: Tenant screening is a crucial part of our process. We conduct thorough background checks, including credit history, criminal background, rental history, and employment verification, to ensure we select reliable and responsible tenants for your property.
A: We perform a detailed market analysis to assess current rental rates in your area and consider factors such as property size, location, amenities, and local market demand. We aim to set a competitive rental price that maximizes your property's income potential.
A: We offer convenient online payment options for tenants to submit their rent securely and on time. Our rent collection process ensures that we promptly follow up on late payments and implement appropriate measures outlined in the lease agreement.
A: Our property management team coordinates maintenance and repairs promptly with qualified and reliable vendors. In addition to our in-house team, we have a network of licensed contractors who can handle more complex repairs. All repairs are done in a timely and cost-effective manner.
A: We conduct regular property inspections to ensure that the property is well-maintained and that tenants adhere to their lease terms. The frequency of inspections typically depends on state regulations and the lease agreement terms.
A: Our property management company provides a 24/7 emergency hotline for tenants to report urgent maintenance issues. Our dedicated team responds promptly to emergencies to minimize potential damages and ensure the property's and its occupants' safety and well-being.
A: We provide detailed monthly or quarterly financial statements that outline all income and expenses related to your property. These reports are typically accessible through our online owner's portal, allowing you to conveniently monitor your property's performance.
A: We employ a comprehensive marketing strategy that includes online and offline channels. Our marketing efforts encompass listing your property on popular rental platforms, social media promotion, and local advertising to attract a wide range of potential tenants and minimize vacancies.
A: Of course! Give us a call, and we'll be happy to send over a packet of information for you to review.
A: To schedule a property viewing, you can either call our office or submit an online inquiry through our website. Our leasing team will promptly get in touch with you to arrange a convenient time for the viewing.
A: Getting the application process started is pretty straightforward. After viewing the property, you can submit an online rental application through our website. The application will require information such as your employment history, rental history, and personal references.
A: Yes, an application fee of $45 covers the costs of processing your application, including background checks and verification. However, these fees are non-refundable, regardless of the application outcome.
A: Our tenant screening process involves evaluating factors such as credit history, rental history, employment stability, income verification, and criminal background checks. While we do have specific criteria, each application is reviewed on a case-by-case basis.
A: We typically offer lease terms of 12 months. However, depending on the property and availability, we may have shorter or longer-term options. At the end of the lease, there may be options to renew based on mutual agreement.
A: The security deposit amount varies depending on the property's rent, the applicant's application review, and local regulations. The deposit is held in a separate account and will be refunded, minus any deductions for damages beyond normal wear and tear, after you vacate the property.
A: We understands that life happens and works to ensure all qualified applicants can find housing. As such, we are one of only a handful of management companies that offer enhanced security deposits. Instead of denying an application, we can incrementally increase the amount of the security deposit needed for acceptance. Each year the tenant successfully renews their lease, their enhanced deposit is incrementally returned to them until they are restored to the standard security deposit amount.
A: We offer convenient online rent payment options through our tenant portal, which typically includes options for credit/debit cards, ACH transfers, or electronic checks.
A: We have a dedicated maintenance team to handle repair requests promptly. You can submit maintenance requests through our online tenant portal or by calling our office during business hours. For emergency repairs, we have a 24/7 hotline.
A: Yes, we do require tenants to have renter's insurance. Renter's insurance provides coverage for your personal belongings and liability protection in case of accidents or damages inside the rental unit.
A: Any modifications to the property must be approved in writing by the property management company. Generally, minor cosmetic changes may be allowed with prior consent, but significant alterations or structural changes are prohibited.
A: You can submit a maintenance request through our online tenant portal or by calling our office during business hours. Please provide a detailed description of the issue, and our maintenance team will address it promptly.
A: The timeframe for resolving maintenance issues depends on the nature and complexity of the problem. Our goal is to address all non-emergency requests within 24-48 hours. However, more extensive repairs may take longer, and we appreciate your patience.
A: This depends on the property's pet policy, as stated in your lease agreement. Some properties allow pets with specific restrictions, while others may have a strict no-pet policy. If unsure, please refer to your lease or contact our office for clarification.
A: As your lease expiration date approaches, our leasing team will contact you to discuss lease renewal options. If you have any questions or want to initiate the conversation earlier, don't hesitate to contact our office.
A: Yes, we may have other properties available that suit your needs in some cases. If you are interested in transferring to a different property, please get in touch with our leasing team, who will assist you with the process.
A: Any changes to the lease agreement, including adding or removing roommates, require written consent and approval from the property management company. Please contact our office for guidance on the necessary steps to make such changes.
A: Breaking a lease early may have financial and legal implications. If you are considering this option, please contact our office as soon as possible to discuss the situation. We can provide guidance and explore potential solutions.
A: You can conveniently pay rent through our online tenant portal, which typically accepts credit/debit cards, ACH transfers, or electronic checks. Please ensure you make payments on time to avoid any late fees.
A: Before making any improvements or alterations to the property, you must obtain written permission from the property management company. Minor cosmetic changes may be allowed but still require prior approval. All significant alterations are strictly prohibited.
A: For property emergencies outside of business hours, please call our 24/7 emergency hotline. Our team can assist you with urgent matters requiring immediate attention.
A: The qualifications and experience requirements vary depending on the specific position. Generally, we seek candidates with relevant education and experience in their respective fields. Additionally, a strong work ethic, excellent communication skills, and a commitment to customer service are highly valued attributes.
A: Our recruitment process typically begins with reviewing applications and resumes. Shortlisted candidates will be contacted for initial interviews, which may be in person or via video conferencing. Successful candidates may then be invited for additional interviews or assessments before making a final decision. A drug test is also mandatory for all applicants.
A: We believe in nurturing our employees' growth and development. We offer various training programs, workshops, and opportunities for skill enhancement to help employees excel in their roles. Additionally, we encourage career advancement within the company whenever possible.
A: Our company culture emphasizes teamwork, open communication, and a commitment to providing excellent service to our clients and tenants. We foster a supportive and inclusive work environment where employees are encouraged to share their ideas and contribute to the company's success.
A: We offer competitive benefits and compensation packages tailored to each position. Benefits may include health insurance, paid time off, employee discounts, and other perks. Specific details will be provided during the hiring process.
A: Work-life balance is an essential aspect of our company culture. We strive to provide flexible work schedules and support employees in managing their professional responsibilities while maintaining personal well-being.
A: We are committed to promoting from within whenever possible. Employees who demonstrate dedication, exceptional performance, and a solid commitment to our values will be considered for career advancement opportunities as they arise.
A: We have a comprehensive onboarding process for new employees to help them become familiar with our company's policies, procedures, and culture. Additionally, we offer ongoing training and professional development opportunities to enhance employee skills and knowledge.